The Duelbits customer support team specializes in fixing all sorts of issues that you may experience
- 24/7 Customer Support
- Live chat support is available
- FAQ and knowledgebase are available
- Fast response times
- Knowledgeable and efficient customer support team
, whether it’s trouble finding a betting feature or connecting your cryptocurrency wallet. They are quick to respond but your first choice should always be checking the FAQ section.
You can access the knowledgebase through the same button you’d press to contact live support, found in the bottom left of the website.
The bottom half of the pop-up window features a search bar and a couple of suggested articles for you to check (the most common questions that users have). You’ll find the ‘Send us a Message’ button in the top right that connects you with a CS representative. Let’s test it out.
We chose ‘Other’ since we wanted to check whether or not there will be esports betting bonuses soon. The Duelbits bot replied to us, confirming that they’ve received the message and that we will get a response from a customer support representative soon:
After just one minute of waiting, we received an informative response from the team:
This confirms their speed and professionalism in dealing with customer questions. This test also shows us that they do not have esports bonuses at the moment.
Overall, it’s evident that Duelbits takes customer concerns seriously and is always ready to help you with whatever questions you may have
. You can also rate the interaction you’ve just had by leaving a quick and short review.
Can you withdraw winnings in cash?
No, cash withdrawals are not supported on Duelbits. You can only withdraw your winnings by purchasing CSGO skins or in cryptocurrency form.
Is CSGO gambling worth it?
If you’re looking to make money gambling - no (unless you use cryptocurrencies). If you want to win some sick-looking CSGO skins - yes, but always remember to not push yourself too hard.
What are the best CSGO bets?
Match-winner bets and outrights are the best choices for beginners since they’re easy to understand and available for all esports tournaments. If you’re looking for a challenge and better rewards, then try placing special bets when they’re available.
Is Duelbits legit?
Duelbits is completely legal
and operates under the Curaçao Gambling Licence. They are also one of the more transparent bookies.
How to get better rewards from the VIP programme?
You can increase your VIP level by placing wagers and winning them. The more you wager, the more you’ll progress through the VIP system. Each level-up unlocks certain rewards and bonuses so be sure to check what you’ve gotten once you level up.